Sydney City Shower Screens respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, request a quote, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who we are

Sydney City Shower Screens
Address: 43 Birch St, Condell Park NSW 2200
Phone: (02) 97908465
2. What personal information we collect

We may collect personal information including:

• your name
• phone number
• email address
• home or installation address
• details about your enquiry or project
• payment or billing information where required
• any photos, plans, measurements or information you provide to us
• information submitted through forms on our website
• website usage information such as IP address, browser type, device type, pages visited and referring website

3. How we collect personal information

We may collect personal information when you:

• fill out a contact form or quote form on our website
• call, email or message us
• request a measure, quote, installation or service
• interact with our website, advertisements or social media pages
• provide information to us in person
• submit reviews, testimonials or feedback

We may also collect certain information automatically through cookies, analytics tools and similar technologies when you use our website.

4. Why we collect your personal information

We collect, hold, use and disclose your personal information for purposes including:

• responding to enquiries and quote requests
• providing products and services
• arranging site visits, measure ups, installation and follow up service
• processing payments and issuing invoices
• communicating with you about your job or enquiry
• improving our website, services and customer experience
• internal record keeping and administration
• marketing our services where permitted by law
• complying with legal and regulatory obligations

5. Cookies and analytics

Our website may use cookies, Google Analytics, Google Ads, Meta Pixel or similar technologies to understand website traffic, improve performance and deliver relevant advertising.

These technologies may collect information such as:

• pages visited
• time spent on the website
• browser and device information
• approximate location data
• actions taken on the website

You can usually change your browser settings to refuse cookies, although this may affect how parts of the website function.

6. Direct marketing

We may send you marketing or promotional communications about our products or services where you have made an enquiry, requested a quote, or otherwise consented to receive those communications.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe function available.

7. Disclosure of personal information

We may disclose your personal information to:

• our employees, contractors and service providers
• installers, trades, suppliers and subcontractors involved in your project
• payment processors, accounting providers and administrative service providers
• website, hosting, analytics and marketing providers
• professional advisers such as accountants, lawyers or insurers
• government, regulatory or law enforcement bodies where required by law

We do not sell your personal information.

8. Overseas disclosure

Some of our third party service providers, such as website hosting, cloud storage, email, analytics or advertising platforms, may store or process data outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and protect your information in accordance with applicable privacy obligations.

9. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

10. Access and correction

You may request access to the personal information we hold about you and ask us to correct any inaccurate, incomplete or out of date information.

To make a request, please contact us using the details below.

11. Privacy complaints

If you have a complaint about how we handle your personal information, please contact us in writing using the details below. We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

12. Third party links

Our website may contain links to third party websites. We are not responsible for the privacy practices, content or security of those third party websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised effective date.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Sydney City Shower Screens

Address: 43 Birch St, Condell Park NSW 2200
Phone: (02) 97908465